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Fire : Public Liability : Workmens' Compensation : Travel : Personal Accident : Motor : Hull : Cargo : Other

Motor Claim

Please take note that our erstwhile Approved Workshop scheme is discontinued w.e.f 01/05/2014. In compliance with NIMA protocol claimant is required to send to us 2 working days’ notice to arrange for pre-repair inspection. Please note that only surveyor assigned by us will be deemed as our appointed surveyor. Please send your request for pre-repair inspection to: motorclaim@iii.com.sg

General Insurance Association [GIA] has implemented new Motor Claims Framework [MCF] with effect from 01.06.2008 with a view to allow motorists to make motor claims in a simple, hassle-free and speedy manner.

For further details reference may be made to A Guide to Motor Claims Framework by GIA and also MCF online at http://www.gia.org.sg


 In case of accident you should … 

As per the MCF:

        1. Exchange particulars of involved parties including Name, NRIC/FIN. Telephone Number, Address         and Insurer. Take note of the vehicle numbers and do take digital photographs (e.g. MMS) of your         accident vehicle which can be included during e-filing of accident reports later.

        2. Call your insurer’s hotline for a tow truck or for further advice on the accident.

        3. Report and bring your accident vehicle (whether damaged or not) to the approved reporting         centre/authorised workshop within 24 hours or by the next working day. 

        4. Avoid all unauthorised tow-truck operators or repair workshops. 

        REMEMBER: All accidents must be reported to your insurer within 24 hours or by the         next working day with your accident vehicle, no matter how trivial or even if there is no         visible damage, and irrespective of whether you are claiming from any insurers or         third parties. 

For policyholders of “India International

        1. The driver of the vehicle should complete the SAS (Singapore Accident Statement) to be         submitted  at the time of e-filing of accident reports. How to fill in the Singapore Accident Statement

        Lodge a Police Report if the accident involves;
                 injury / death
                 foreign vehicle(s)
                 government vehicles or government property
                 loss / damage to insured vehicle due to theft or fire
                 the accident took place on Malaysian roads
        Copy of the Police report is to be submitted at the time of e-filing of accident reports.

        2. For our public transport fleet [taxi and bus] insured, there is no change in the existing procedure and         they can continue to e-file accident reports from their in-house reporting centres.

        3. Our other insureds can e-file their accident reports through any of the IDAC Centres or any one of         our Approved Reporting Centres [ARCs]. You can also avail the “One-Stop Centre Services” provided         by the IDAC centre by contacting their following hotline numbers:


 IDAC  Hotline
 National Assessment Centre  68448877
 STA Inspection  65556888
 VICOM Assessment Centre 1800-CALL-VAC


        If required, IDAC Centre would arrange towing of the disabled vehicle. The cost of towage and survey will         be paid by us if you decide to claim Own Damage [OD] under the policy.

        4. Own Damage Claims: Under the motor policies issued by us, you are free to choose any workshop
        for having your vehicle repaired. Please submit estimate from the workshop if the vehicle is insured on
        Comprehensive terms. We will arrange for survey and process the claim.

        5. Windscreen Damage: There is no need to e-file accident reports if damage is limited to windscreen         and no other vehicle is involved. Simply download our Damage to Windscreen Claim Form and submit         the same duly completed to us with an estimate for replacement of windscreen from a workshop of your         choice.

        6. Fire & Theft Claims: If the vehicle is insured on Comprehensive or Third Party Fire & Theft         terms, please report to the Police and submit a copy of the Police report with other         supporting documents to our office.


 The benefits of reporting…  



As per the MCF:

        By reporting the accident within the stipulated time, you not only enjoy hassle-free and quality-certified         repair services as provided under the MCF, you will also avoid potentially higher costs from exaggerated         claims. 

For policyholders of “India International

        Under the motor policies issued by us, you are free to choose any workshop for having your vehicle
        repaired to your satisfaction. In case you wish to pursue claim against third party [instead of claiming
        own damage under your policy] kindly check the procedure with the workshop of your choice. 
        As part of their “One-Stop Centre Services” the IDAC Centres would also be able to provide suitable
        guidance and assistance to the policyholder for pursuing claim against the third party.

Should you fail to report the accident…

As per the MCF:

        Should you fail to report to your insurer with your accident vehicle, you may find yourself in a position         of having your claims prejudiced or declined later by insurers. Failure to comply with the new policy         condition will be seen as being “in breach” of the policy terms and conditions i.e. there will be no         liability on the part of the insurer.

        Any non-compliance of this Policy Condition will result in a loss of your No Claims         Discount upon renewal of your policy.

For policyholders of “India International

        The revised Notification Clause [and No Claim Discount Protection Clause if opted for         by the policyholder] will be incorporated in the policy upon renewal. 

Important Notice...

As per the Terms and Conditions of the Policy you are required not to commit
or admit liability to the third party or any other persons verbally or in writing.

All correspondence and documents received from Third party/Police/Solicitors etc
should immediately be forwarded to us.

For any clarification please send us an email at motorclaim@iii.com.sg 




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